Important information regarding COVID-19 and your plan coverage

New temporary accommodations may be available

Dear Valued Customer, Thank you for your recent purchase of an Allianz Event Ticket or Registration Protection Plan. Given the current unique and evolving circumstances related to the unprecedented concern over COVID-19, we want to take this opportunity to remind you how our products and services are working to protect you. Our products do not generally cover losses caused directly or indirectly by known, foreseeable, or expected events, epidemics, or government prohibitions, warnings, or travel advisories. Nor do our products generally cover for fear of attending an event. However, the plan you have purchased includes our new Epidemic Coverage Endorsement, which adds certain covered reasons that apply to specific epidemic-related situations. For example, this may include Event Cancellation or Event Interruption benefits, if you, your travelingevent companion, or a family member who is not attending the event with you is diagnosed with an epidemic disease such as COVID-19. In addition, for information about temporary accommodations that may be available to you, please read the coverage alert on our website. Please note, to confirm COVID-19 illness, we require a physician's diagnosis or confirmation, or the verified record of a positive molecular (e.g. PCR) or antigen COVID-19 test performed by a third party testing service provider. Terms, conditions, and exclusions apply to all plans. The Epidemic Coverage Endorsement does not cover all epidemic-related situations or losses. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits, day limits, and daily maximums. We encourage you to fully read your plan, including the Epidemic Coverage Endorsement, for more details. These documents were emailed to you after your purchase. You can also view your plan at www.eventticketprotection.com. CHANGES TO EVENT DATES If your event is rescheduled, we're happy to apply your plan coverage to the new event date(s), so long as the new date(s) are anytime within 770 days from the plan's original purchase date. Please note, if you wish to move your plan's covered event dates to cover a rescheduled event, you must update your event dates prior to the event and prior to any loss for which you seek coverage. Changes to event dates can be made at www.eventticketprotection.com or by calling 1-866-888-3043. PLAN CANCELLATION AND REFUND INFORMATION You may be eligible to cancel your plan and receive a refund of your plan cost in the following situations: You have 15 days (or more, depending on your plan and state of residence) from the date your plan was purchased to request a refund of the cost of your plan, provided the event date is in the future and you haven't initiated a claim (see your plan for details). Additionally, for a temporary period, we are offering refunds for the cost of your plan if your event is canceled due to COVID-19, as long as no payable claim has been filed under the plan, and you do not wish to apply your plan to a future event. To request a plan refund due to an event cancellation, please email cancel@allianz.com. Refunds must be requested within 770 days of the original plan purchase date. Unless earlier canceled or otherwise ended in accordance with its terms or the accommodations stated here, plans end 770 days after the original plan purchase date. Plans do not provide any coverage or accommodation for any loss incurred after the plan ends. As always, we care about the safety of our customers. Our assistance team is ready to help all of our customers who need help while traveling or attending an event. We urge any customer who has a medical issue while traveling to or attending their event to contact us. Thank you for being a valued customer. Sincerely, Allianz Global Assistance

Please note, the above-described accommodations are an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Further, this is expressly not a guarantee of coverage or admission of legal or equitable liability. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity. The accommodations described in this communication apply to plans currently in effect but may not apply to plans purchased in the future, so please refer to the coverage alert on our website before purchasing another plan. Terms, conditions, and exclusions apply to all plans. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan's Letter of Confirmation/Declaration of Coverage and Certificate of Insurance/Policy. Insurance benefits underwritten by BCS Insurance Company, or Jefferson Insurance Company, depending on your state of residence and plan chosen. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel, Event Ticket, and Registration insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through Allianz Global Assistance. Any non-insurance travel cancellation fee waiver purchased is provided by the travel supplier from whom you purchased that travel cancellation fee waiver. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. © 2022 AGA Service Company. We respect your privacy. We never sell your personal information to third parties or use it for any purpose other than as we describe in our privacy policy. If you'd like to unsubscribe from future Allianz Global Assistance email communications, click here.